Read Receipts for the rest of us

2012-01-25

Or, more correctly: Read Receipts for geeks who use iTerm and/or Growl.

Read receipt

So, the Interwebs is down, or the proxy is packing up, or you can’t log in to server X, or . You fire off an email to the sysadmins explaining the problem, and now you’re waiting for a reply.

It just so happens that I had a bit of technical trouble today, and fired off an email to someone who can help. I love metrics, and in this case I wanted to know exactly when the sysadmin is looking at my cry for help so I can actually pop over to their side of the office and badger them to fix it (nah, I’m not really like that ;-)

What you need is a Read Receipt notification which tells you that they read your email.

The rest of us

If you’re in my situation, you:

  • don’t use MS products, hence no Read Receipts in your email client
  • even if your mail client does support Read Receipts, you haven’t switched it on, because it’s a faff
  • don’t work in an office where there’s a reliable ticketing system, so you don’t immediately know if your request is being actioned.
  • work with people who reject read receipt requests anyway

The hack

Put a link in the email that they can click on. The trick is to get them to click on it, e.g.

Links are made for clicking on

Notice the link http://10.5.2.113:9999/

We now have to make sure it points to something, and more importantly, make sure you get an alert if the link is clicked.

Cats to the rescue

In this example, I’m using cat, netcat and a lolcat (swap the lolcat out with a screenshot of your actual issue). I prepend the command with time which causes timing statistics to be printed for the command once it finishes.

Open a shell, and host the image with:

https://gist.github.com/opyate/6375611#catserver

UPDATE

In retrospect, you can serve something up repeatedly by putting it in a while (true) loop:

https://gist.github.com/opyate/6375611#holding-page

Serve the cat with cat and netcat

Now, you’ve sent the email and hosted the image. In the meanwhile, you carry on with your other work.

What The Sysadmin sees

The Sysadmin clicks on your link, et voila:

My all-important screenshot of my technical issue

What you see

A Growl notification:

Your read receipt

And, the iTerm tab in which you ran the cat command’s title will flare up. This is a feature of iTerm that can be disabled with Preferences > Appearance > Color tab labels on activity. Here’s what it looks like for me:

Read receipt part II

Click on the tab and see the proof that the image has been served. Even better, the time command will tell you how long it took for The Sysadmin to click on your link (one minute and three seconds, in my case):

They took a minute to respond, shock horror!

Now, run over there and start badgering.